Product Title
Support Video
FAQ
Documents & Drivers
Support Video
FAQ
Documents & Drivers
FAQ
App & Control
Battery & Charging
Bluetooth & Connection
Care & Others
Sound & ANC
Try the following method:
1. Ensure you're touching the control area.
2. keep your hands dry. If your hand is wet, the touch controls may not respond effectively.
3) Reset the earbuds.
1. Ensure you're touching the control area.
2. keep your hands dry. If your hand is wet, the touch controls may not respond effectively.
3) Reset the earbuds.
1. Get the QCY App.
The QCY app is available on iOS and Android devices. It can be installed from the Google Play Store or the Apple App Store.
2. Connect the QCY earbuds with your device via Bluetooth (i.e. a smartphone or tablet)
3. Use the QCY app for enhanced product experience.
The QCY app is available on iOS and Android devices. It can be installed from the Google Play Store or the Apple App Store.
2. Connect the QCY earbuds with your device via Bluetooth (i.e. a smartphone or tablet)
3. Use the QCY app for enhanced product experience.
The app itself doesn’t normally need location access. However, when Bluetooth Low Energy (BLE) is used to find your earbuds, Android requires location permission.
If you prefer not to share your location, close the app and try pairing again.
If you prefer not to share your location, close the app and try pairing again.
1. Pair the earbuds with your phone.
2. Open the QCY app, scroll to the bottom, and click "Add Devices."
3. If "MeloBuds Neo" pops up, select it to connect.
4. If not, click "Set Up Manually" and choose "MeloBuds Neo" from the list to connect.
2. Open the QCY app, scroll to the bottom, and click "Add Devices."
3. If "MeloBuds Neo" pops up, select it to connect.
4. If not, click "Set Up Manually" and choose "MeloBuds Neo" from the list to connect.
1. Ensure the earbuds are seated properly in the case.
2. Clean the charging contacts on both the earbuds and case to ensure a proper connection.
3. If the issue persists, contact our service center.
2. Clean the charging contacts on both the earbuds and case to ensure a proper connection.
3. If the issue persists, contact our service center.
1. Make sure the earbuds are charged.
2. Check if the ear tips are installed properly.
3. If the earbuds still don’t turn on after charging, contact our service center.
2. Check if the ear tips are installed properly.
3. If the earbuds still don’t turn on after charging, contact our service center.
To get more battery life from your earbuds, try these tips:
- Lower the volume.
- Turn off ANC
- Disable smart features and Spatial Audio.
- Use only one earbud for phone calls.
- Turn off the earbuds when you're not using them.
- Lower the volume.
- Turn off ANC
- Disable smart features and Spatial Audio.
- Use only one earbud for phone calls.
- Turn off the earbuds when you're not using them.
Pair the earbuds with the QCY app on your phone to check the battery level.
To download the app, just search for "QCY" in your app store.
To download the app, just search for "QCY" in your app store.
Step 1. Open the charging case to activate pairing mode.
Step 2. Enable Bluetooth on your device.
Step 3. Select "QCY MeloBuds Neo" from the list of available devices.
Step 2. Enable Bluetooth on your device.
Step 3. Select "QCY MeloBuds Neo" from the list of available devices.
Step 1. Clear the pairing records between the earbuds and all of the previous devices.
Step 2. Try to clear some Bluetooth listings on your device and restart the device. Step 3. Put the earbuds into the charging case to reset.
Step 4. Take the earbuds out of the charging case. Activate Bluetooth on the device, and choose "QCY MeloBuds ANC" on Bluetooth list to pair.
If that doesn’t work:
- Try pairing with another device to check for compatibility issues.
- Ensure there are no objects blocking the Bluetooth signal.
Step 2. Try to clear some Bluetooth listings on your device and restart the device. Step 3. Put the earbuds into the charging case to reset.
Step 4. Take the earbuds out of the charging case. Activate Bluetooth on the device, and choose "QCY MeloBuds ANC" on Bluetooth list to pair.
If that doesn’t work:
- Try pairing with another device to check for compatibility issues.
- Ensure there are no objects blocking the Bluetooth signal.
To connect two devices:
Step 1. Pair the earbuds with device A.
Step 2. Disable Bluetooth on device A, and the earbuds will enter pairing mode.
Step 3. Pair the earbuds with device B.
Step 3. Re-enable Bluetooth on device A and reconnect to the earbuds.
After this initial setup, the earbuds will automatically connect to both devices next time.
Step 1. Pair the earbuds with device A.
Step 2. Disable Bluetooth on device A, and the earbuds will enter pairing mode.
Step 3. Pair the earbuds with device B.
Step 3. Re-enable Bluetooth on device A and reconnect to the earbuds.
After this initial setup, the earbuds will automatically connect to both devices next time.
To reset MeloBuds Neo:
Step 1. Place the earbuds back into the charging case.
Step 2. Keep the case lid open and press the button on the bottom of the charging case for 10 seconds.
Step 3. The earbuds' LED will flash red 5 times, indicating a successful reset.
Step 1. Place the earbuds back into the charging case.
Step 2. Keep the case lid open and press the button on the bottom of the charging case for 10 seconds.
Step 3. The earbuds' LED will flash red 5 times, indicating a successful reset.
Please note that this may not indicate an issue with the earbuds themselves, but could be related to the connected device or your environment. Bluetooth signals can be affected by obstacles like walls, appliances, Wi-Fi interference, and more. To ensure a stable connection, try to minimize such obstructions.
To resolve the issue, follow these troubleshooting steps:
1. Fully Charge and Reset Your Earbuds
2. Test with Downloaded Media: Check the performance by listening to downloaded music or videos to avoid potential streaming issues.
3. Try a Different Device and Environment: Test the earbuds with another Bluetooth device in a different location to see if the issue persists.
To resolve the issue, follow these troubleshooting steps:
1. Fully Charge and Reset Your Earbuds
2. Test with Downloaded Media: Check the performance by listening to downloaded music or videos to avoid potential streaming issues.
3. Try a Different Device and Environment: Test the earbuds with another Bluetooth device in a different location to see if the issue persists.
We do not sell earbuds separately, so you will need to purchase an entire set instead.
Update the fireware on the QCY App, Before updating:
1. Ensure your earbuds have at least 20% battery.
2. Make sure both earbuds are connected to the QCY app.
3. Don’t use the earbuds during the update.
4. Keep the earbuds in the charging case with the lid open.
1. Ensure your earbuds have at least 20% battery.
2. Make sure both earbuds are connected to the QCY app.
3. Don’t use the earbuds during the update.
4. Keep the earbuds in the charging case with the lid open.
We offer various ear tip sizes to ensure a good fit. To find the best fit:
1. Make sure you’re wearing the correct earbuds (check the L/R logo).
2. Try different ear tip sizes.
3. Twist the earbuds slightly to find the most secure and comfortable position.
1. Make sure you’re wearing the correct earbuds (check the L/R logo).
2. Try different ear tip sizes.
3. Twist the earbuds slightly to find the most secure and comfortable position.
1. Use your earbuds regularly to avoid battery over-discharge. Aim to use them at least once a month.
2. Charge the earbuds after each use, and don't wait until they drop below 20% to charge.
3. Open the case at least once a month to check that everything works, and charge the case monthly.
4. Clean the charging pins on both the earbuds and case regularly.
5. Keep the ear tips clean and wipe the metal mesh with rubbing alcohol.
6. If they get wet, use a hairdryer on the 'cool' setting to dry them.
2. Charge the earbuds after each use, and don't wait until they drop below 20% to charge.
3. Open the case at least once a month to check that everything works, and charge the case monthly.
4. Clean the charging pins on both the earbuds and case regularly.
5. Keep the ear tips clean and wipe the metal mesh with rubbing alcohol.
6. If they get wet, use a hairdryer on the 'cool' setting to dry them.
Regular cleaning and maintenance after daily use are essential for extending the lifespan of your earphones. Neglecting this can lead to reduced performance and longevity.
1. Cleaning the Contact Pins:
- Ensure the charging case is unplugged from any power source.
- Use a cotton swab or a soft cloth moistened with rubbing alcohol or an alcohol wipe to gently clean the contact pins on both the earbuds and the charging case.
2. Cleaning the Earbud Filters:
- First, remove the ear tips from the earbuds.
- Use a cotton swab dipped in rubbing alcohol to carefully clean the filters.
1. Cleaning the Contact Pins:
- Ensure the charging case is unplugged from any power source.
- Use a cotton swab or a soft cloth moistened with rubbing alcohol or an alcohol wipe to gently clean the contact pins on both the earbuds and the charging case.
2. Cleaning the Earbud Filters:
- First, remove the ear tips from the earbuds.
- Use a cotton swab dipped in rubbing alcohol to carefully clean the filters.
Try follow these troubleshooting steps:
1. Clean the Ear Tips: The sound may be muffled if the sound hole is blocked by debris. Use a Q-tip with a small amount of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
2. Re-pair Your Earbuds: Clear the pairing records on your phone, then re-pair the earbuds to your device.
1. Clean the Ear Tips: The sound may be muffled if the sound hole is blocked by debris. Use a Q-tip with a small amount of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
2. Re-pair Your Earbuds: Clear the pairing records on your phone, then re-pair the earbuds to your device.
We recommend trying the following steps:
- Wear both earbuds together rather than using just one. If you only use one earbud, ensure the other one is in the charging case.
- Try using different sizes of ear tips to ensure a secure fit and better sound clarity. Make sure the earbuds are positioned correctly to form a tight seal.
- Verify that the audio output device on your phone is set to "QCY MeloBuds Neo"
- If you're making the call through an app, try making a direct call using your phone's regular calling feature to check if the issue persists.
- Test your earbuds with a different Bluetooth device in a different environment to see if the problem improves.
- Wear both earbuds together rather than using just one. If you only use one earbud, ensure the other one is in the charging case.
- Try using different sizes of ear tips to ensure a secure fit and better sound clarity. Make sure the earbuds are positioned correctly to form a tight seal.
- Verify that the audio output device on your phone is set to "QCY MeloBuds Neo"
- If you're making the call through an app, try making a direct call using your phone's regular calling feature to check if the issue persists.
- Test your earbuds with a different Bluetooth device in a different environment to see if the problem improves.
To resolve this issue, try the following steps:
1. Re-pair the earbuds: Unpair the earbuds from your Bluetooth device and then pair them again.
2. Charge the earbuds: Ensure the charging case has enough power. Place the earbuds in the case, close the lid, and wait a few seconds to restart your earbuds
3. Restart your device: Try restarting your smartphone or computer.
Reset the earbuds: Follow the instructions in the manual to reset your earbuds.
4. Re-initialize and pair again: If the problem continues, initialize the earbuds and re-pair them with your device.
5. Check for Chat Mode: If you're using a voice chat app, music playback may pause when Chat Mode is activated. Exit Chat Mode to resume audio playback.
1. Re-pair the earbuds: Unpair the earbuds from your Bluetooth device and then pair them again.
2. Charge the earbuds: Ensure the charging case has enough power. Place the earbuds in the case, close the lid, and wait a few seconds to restart your earbuds
3. Restart your device: Try restarting your smartphone or computer.
Reset the earbuds: Follow the instructions in the manual to reset your earbuds.
4. Re-initialize and pair again: If the problem continues, initialize the earbuds and re-pair them with your device.
5. Check for Chat Mode: If you're using a voice chat app, music playback may pause when Chat Mode is activated. Exit Chat Mode to resume audio playback.
Yes, just take one earbud out from the charging case to use.
If you are using two earbuds, you can put either one of the earbuds back into the charging case and continue using the other one on its own.
If you are using two earbuds, you can put either one of the earbuds back into the charging case and continue using the other one on its own.
You can try the following troubleshooting steps:
- Adjust the ear tips: Try using different sizes of ear tips and ensure the earbuds are positioned correctly to create a tight seal. This can improve both sound quality and noise cancellation.
- Check the audio source: Test different types of music and make sure the audio source is clear and free of distortion or noise.
- Customize the EQ settings: Use the QCY app to try different EQ modes or customize the sound profile to suit your preferences.
- Adjust the ear tips: Try using different sizes of ear tips and ensure the earbuds are positioned correctly to create a tight seal. This can improve both sound quality and noise cancellation.
- Check the audio source: Test different types of music and make sure the audio source is clear and free of distortion or noise.
- Customize the EQ settings: Use the QCY app to try different EQ modes or customize the sound profile to suit your preferences.
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