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EarBuds
There is noise in the earbuds
earbuds sound intermittent
The earbuds leak sound and people next to you can hear the sound from the earbuds
Will there be a whistling sound when turning on the noise canceling (ANC) mode?
What should I do if the volume is low when connected to a mobile phone?
Earbud volume inconsistent?
No sound on one side?
Earbud audio delayed/cut off?
Why can't my computer (xx mobile phone) be connected and used?
Put the earbuds into the charging case and still connect to the phone (continuously connected)
What should I do if the charging case cannot be charged?
Earbuds connect to device and then quickly disconnect
What should I do if my earphones cannot be charged?
The APP shows that 2 earbuds are connected, but there is no sound from one side?
What should I do if the earphones cannot be turned on?
What should I do if the battery life is abnormal?
What should I do if the battery life is inconsistent?
How to check battery level?
What should I do if my earphones won't charge?
Charging current and voltage requirements
Is it possible to charge wirelessly?
How to provide after-sales service?
I can hear other people's voices during a call/chat, but my voice cannot be recorded?
How to clean the earphones?
How to extend the service life of earphones?
Why do the earphones show two devices when connected to Bluetooth?
Can I use the left or the right earbud on its own for?
Can I buy earphone case/earphone separately?
Are the earphones waterproof?
How long is the warranty period?
Can it be connected to my mobile phone/computer/iPad?
How to Identify Genuine QCY Products?
My microphone has no sound and others can’t hear me, what should I do?
What should I do if I have any problems using the touch controls?
Why do I suddenly hear obvious external noise when talking in ANC mode?
What should I do if I encounter wind noise while outdoors?
How to Get the Best Noise Cancelling Performance Out of My HT05 Earbuds?
What should I do if the call quality is poor?
What should I do if the voice is too low to hear clearly during a call?
My earbuds do not fit in my ears and they always fall out of my ears, what should I do?
How to Wear Earbuds Correctly？
How to find my earphones（Locate earphones）?
How to switch between Noise Cancellation/Transparency/Normal mode?
How to Update Firmware？
What should I do if has poor sound quality?
Can only use one side per connection/can't pair?
Why does the person on the other end of the call only hear a low and unclear voice?
What should I do if my earphones can't found on the QCY App?
Why the QCY APP asks for location access?
What can be set in the APP?
Why does APP login require registration?
Can I use the earphones without the APP?
How to download QCY APP?
What should i do if cannot charge the earbuds/charging case after use?
What should I do if the headset won't charge or turn on?
How long does it take to charge?
Scan the QR code to download the client