Help Center

"" not found.

H3 MeloBuds Neo AilyBuds Pro+ Melobuds ANC T13
Product Support Support Service Sales Policy FAQs Where to Buy Further Assistance

Product Support

Earbuds Headphones Heroad Smart Watches Speakers

AilyBuds Clear

AilyBuds Pro+

ArcBuds

Crossky C30

Crossky GTR2

MeloBuds ANC

MeloBuds N60

MeloBuds Neo

MeloBuds Pro

QCY Air

QCY ArcBuds Lite

QCY Buds

QCY Buds ANC

QCY Crossky C10

QCY Crossky C30S

QCY Crossky C50

QCY Crossky Link

QCY MeloBuds N20

QCY MeloBuds N70

T13

T13 ANC

T13 ANC 2

T13X

1 2 3

H2 Pro

H3

H3 Lite

H3 Pro

QCY H3S

V200 Tri-Mode Edition

Heroad VN200 Pro

Heroad VT200 Pro

V200 Pro

V200 Standard Edition

VT200 Tri-Mode Edition

Active GT

Elite

GS2

GT

QCY Watch GT2

Urban GS

QCY SP7

Support Service

Order Tracking
Order Tracking
Product Verification
Product Verification
Warranty Service
Warranty Service
Warranty Claim

This service is only for products purchased directly from qcy.com.
See our warranty policy for details.

Purchase Information

Contact Information

Sales Policy

Warranty
Warranty
Returns
Returns
Delivery
Delivery

FAQs

Delivery QCY App After-Sales Support Payment & Refund

Unfortunately, once the product is en route, we cannot change the shipping address.

However, please don't worry. You can monitor the logistics status. Once your package is picked up by the local service provider, you can contact us （service@qcyearphone.com）to obtain the service provider's contact information and negotiate a delivery address. (Note: The delivery address cannot be changed across borders.)

You can track your order [here].

All packages are shipped from China and will be delivered directly to your door.

Delivery typically takes 15-20 business days.

Shipping is free to most countries. For specific details, please refer to our [shipping policy page].

Please contact our customer support team at service@qcyearphone.com for assistance.

There are two options to find your order number(s): 1. The order number had been sent to you through email immediately after you made the purchase. You could find your order number in your email. 2. Log in to our website using the email that you used to make the purchase, there will be a record of your order(s) if you’ve made the purchase(s).

We ship to over 50 countries. Check our [shipping policy page] for a full list of supported locations.

We strive to deliver all your items together, but if you’ve ordered multiple products, they may ship separately due to different shipping options and warehouse locations. Once your items are shipped, you’ll receive emails with tracking information for each package. You can also contact our customer support team at service@qcyearphone.com for tracking details.
1 2

YES. The earphones can be used normally after being connected to Bluetooth.

QCY APP is available on iOS and Android devices.
You can search for it and download it directly from the Google Play Store or Apple App Store. You can also scan the APP QR code in the product manual to download it.

1. Confirm that your phone has GPS (location) enabled.

2. Go to your phone's app settings, find the app's permission settings, and disable location permissions.

3. Open the app, add the headphones, and when you see the prompt to grant location permissions at the top, click "Allow Location Permissions."

4. Exit the app from the background.

5. Open the app and go to the search page.

6. Turn on the headphones and remove them.

7. If the problem persists, try uninstalling the app and then searching for and downloading QCY again from your phone's app store.

When logging in for the first time, you need to register an APP account to facilitate recording the historical settings of the headset. The APP also supports guest mode, so you can use the APP without registering.

For specific inquiries, please visit our Contact Us page. You can also reach QCY’s official customer support by emailing service@qcyearphone.com.

1. For products purchased from our official online stores, please contact our customer support or email service@qcy.com for assistance.

2. For products purchased from non-official online stores, please contact the respective retailer.

3. For products purchased in offline retail stores, please reach out to the seller in your country or region.

Please contact us through the contact link on the website page, or by email at service@qcyearphone.com. We will provide you with after-sales support.

Please email our customer support at service@qcyearphone.com with your order number and the products you'd like to return. We will send you a Return Merchandise Authorization (RMA) form via email. Once received, fill out the form and send the items back to our fulfillment center.

The RMA form consists of:

- Return Mailing Label: This contains the address of the fulfillment center. Please affix it to your return package (note: return postage is not provided).

- Return Authorization Slip: This includes a barcode and item description, and it must be included inside the return package.

Once we receive the package, we will begin the refund process. For more details on refunds, see our [return policy].

1. If your anti-counterfeiting code is 20 digits, please enter it into this website to verify: https://www.qcy.com/pages/anti-fake-verification.

2. If your security code is 16 digits, please scan the QR code on the outer packaging box to verify.

"1. Please contact the store where you purchased the product to claim the warranty.
2. To protect your rights and interests, we recommend buying from our official or authorized stores."
1 2

Prices for Products which are stated on the Store do not include taxes. Sales taxes will be calculated in accordance with state and government law. Taxes will be added to your order total and itemized in both your shopping cart and order confirmation email.

After we receive your returned package(s), we will handle your refund immediately, and the corresponding bank will take over the process of the refund. In most cases, you receives the refund within 10 business days. Processing time can vary between banks.

Most refund payments are processed within 10 business days. We will process your refund immediately, the processing time might vary depending on the bank.

Please contact our after-sales support email address to inquire about your order information. When contacting us, please provide the following information:

1. Recipient information you provided when placing your order

2. Email address you provided when placing your order

3. Your order number/order tracking number

1. PayPal
2. Credit Card (Visa, Mastercard, American Express)
3. Wallers (Apple Pay, Google Pay, Meta Pay)
4. Shop Pay

Where To Buy

Retail Store Online Store

425 Degree

AliExpress

Aliexpress MX

Alza

Amazon AE

Amazon AU

Amazon BR(Official)

Amazon CA

Amazon ES

Amazon FR

Amazon GB

Amazon IT

Amazon JP

Amazon MX

Amazon SA

Amazon US

Bol

Durmazz

Hamrahtel

Hepsiburada

Lazada ID

Lazada MY

Lazada PH

Lazada SG

Lazada TH

Lazada VN

Mercado Libre BR(Official)

Mercado Libre MX

Miravia

Noon Saudi Arabia

ORRO

QCY Bangladesh

QCY Brasil (Overseas Direct Purchase)

QCY Brasil(Local distributor)

QCY India

QCY Netherlands

QCY Pakistan

Rakuten

Shopee BR(Official)

Shopee ID

Shopee MY

Shopee PH

Skroutz

Technolife

Tokopedia

Zegetron.S.A

Zegetron.S.A

1 2 3 4 5
Map Title

Map Title

Address: Map Address

Contact: Map Contact

Further Assistance

Call Us

+1(917) 204-6570

Submit Feedback

Submit Here

Chat with Us

Customer Support

service@qcyearphone.com

Marketing & Partnership

rice@qcyearphone.com

Press Inquiry

pr@qcyearphone.com

Order Status

We will use your feedback in order to improve our services and elevate the overall customer experience. Thank you for your time. You can also click here to contact with our customer service