TOP
FAQ
Why you need GaN charger

1. Faster and More Efficient Charging. They can charge devices up to three times faster than standard chargers. And because they’re more efficient, they don’t waste a lot of energy.

2.Smaller in Size. GaN chargers are also smaller in size and portable, so you can take them with you wherever you go

3. Cooler and Safer Charging. Ordinary chargers can get hot when in use, which can be dangerous. But GaN chargers stay cool even when they’re charging devices at high speeds. Plus they’re built with safety features that prevent devices from overcharging.

Are GaN chargers better than traditional chargers?

GaN chargers are generally better than traditional chargers because they are smaller, more efficient, and can deliver higher power without overheating.

What should I consider when choosing the right GaN charger?

When choosing the right GaN charger, consider the power output, number, and type of ports, compatibility with your devices, safety features, portability, and size.

What is GaN?

GaN is the chemical formula for Gallium nitride. Gallium nitride is an inorganic substance, which is a compound of nitrogen and gallium. It is a direct bandgap semiconductor and has been commonly used in light-emitting diodes since 1990. This compound has a wurtzite-like structure and high hardness. Gallium nitride has a wide energy gap of 3.4 electron volts and can be used in high-power, high-speed optoelectronic components. It is known as the 3rd generation of semiconductor materials. With the technology breakthrough cost-controlled, GaN is also widely used in consumer electronics, etc. In the field, the charger is one of them.

Is GaN technology safe to use?

Yes, GaN technology is safe to use. GaN chargers have built-in safety features in the chip that protects against overcharging, overheating, and short circuits, making them a safe and reliable charging option.

Can the high-wattage chargers be used for my phone?

Yes, rest assured that charging your phone using a high-power charger is safe and won't harm it. Please kindly know that the device being charged negotiates what it needs and our charger supplies that. Therefore, using a charger with a power output of 60W or higher to charge smaller devices like an iPhone or Samsung Galaxy is completely safe. This implies that you may charge your phone, tablet, and laptop using the same charger.

Does charger have warranty?

Please visit the following link to learn about QCY's warranty policy.

What should I do if my wall charger does not charge at all or only charges intermittently?

If the power station is charged fully, but the USB-C port or USB-A cannot charge devices, try using the following troubleshooting steps:

Try a different cable. 

Try charging another phone.

 

There may be incompatibility issues if the ports can charge phones but cannot charge other devices, such as cameras. 

What should I do if one of the USB ports on my wall charger stopped working?

Follow these troubleshooting tips to identify and solve your charging problem.

 

 1、Make sure you’re using the right kind of charger for your device. 

To charge a device fast, both the connected charger and device need to support the same charging technology. For example, to fast charge a Samsung Galaxy S8, 

 

2、Distinguish between the total wattage and the maximum wattage.

When using a multi-port charger, take a closer look at the specs to differentiate between the total wattage and the maximum wattage that a single port can support. For example, the 65W dual-port GN301 has a 15W USB-A port and a 45W USB-C Port.

 

Try another cable and a different outlet.

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