Can I buy earphone case/earphone separately?

NO. Currently, only earphone case and earphones can be sold together.

Are the earphones waterproof?

Although the earphones are basically waterproof, they need to be cleaned immediately after use or contact with liquid to prevent water from entering the earphones and causing damage to the parts. It is not recommended to use earphones while bathing, diving, swimming, etc.

How long is the warranty period?

All products ordered on the platform have a 1-year warranty.

If you have any questions during the warranty period, please contact the customer service of the store where you placed the order for confirmation.

Can it be connected to my mobile phone/computer/iPad?

The earphones is universal and can be connected and used by any mobile phone or tablet with Bluetooth function, regardless of Android or IOS systems. To connect to a computer, the computer needs to have Bluetooth function. Computers without Bluetooth function need an external Bluetooth receiver. At present, Bluetooth headsets are mainly compatible with mobile phones, and some computers may be incompatible.

How to Identify Genuine QCY Products?

1. Always buy from our authorized partners. 


We've got a list of trusted retailers and distributors on our website, so make sure to check it out before making a purchase. If you're buying from a third-party seller, be sure to check their reviews and ratings to ensure they're legit.


2. If you're purchasing offline, look for the security code on the package. 


This code can be verified on our website to ensure authenticity. Please note that the security code is only printed on offline products and is not available for all countries.


3. If you can't verify your product through the security code, it doesn't necessarily mean it's a fake. 


We promise that all products purchased through our authorized retailers and distributors are genuine.

And if you do happen to have any issues with your QCY product, we've got you covered with our hassle-free warranty. Just make sure to purchase directly from us or our authorized resellers to be eligible for warranty claims.


Still need help?
We're happy to assist you whenever you need us.
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