30-Day Money-Back Guarantee for Any Reason
● Items must include original packaging
● For non-quality related warranty claims, the buyer is responsible for shipping costs
● For non-quality related warranty claims, QCY refunds the cost of purchasing the product itself
* Returns may be rejected if product does not meet the above requirements
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
For orders that exceed 30-day money back period, if it is a quality-related issue
All quality-related defects on items sold directly by QCY are covered by an 12-month warranty, starting from the date of purchase.
● Buyer must provide sufficient proof of purchase
* What is valid proof of purchase?
● Order number from online purchases made through our site
Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Earbuds Purchased at A Retailer
Since you purchased your QCY at one of our retailers,
Best thing is to go back to the store where you purchased your earbuds and make a warranty claim there. Bring your broken QCY products and your receipt and they will help you to exchange your product.