Orders from Brazil require the customer to pay customs duties at the time of local customs clearance. We do not support refunds for losses (destruction of goods by customs, etc.) caused by customers' refusal to pay customs duties.
1. General Shipping Information:
1) Orders will be processed and shipped within 1-2 days.
2) We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.
3) Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
2.Does the item come with free shipping?
Most countries support free shipping, except for some remote countries or some heavy products.
3.What countries do you ship to?
| COUNTRY | FREIGHT | SHIPPING TIME |
| United States, Canada | free | 3-15 Business Days |
| United Kingdom, Germany, France, Italy, Spain, Portugal, Belgium, Netherlands, Luxembourg, Ireland, Bulgaria | free | 4-10 Business Days |
| Brazil, Croatia, Mexico, Australia, Poland, Colombia, Sweden, Greece, Saudi Arabia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Austria, Denmark, Finland, Malta, Malaysia, Singapore, Switzerland, Thailand, Chile, Philippines, Vietnam, Israel, Angola, Ghana, Japan, Kenya, New Zealand, Nigeria, Pakistan, Rwanda, Tanzania, Uganda, United Arab Emirates, Indonesia, Serbia, Bangladesh, Belarus | free | 6-30 Business Days |
| Colombia, Peru, South Africa | $3-$15 | 8-25 Business Days |
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Please fill in the corresponding information when submitting orders for the following countries to avoid affecting the shipping time.
| COUNTRY | INFORMATION |
| Brazil |
TAX ID |
| Peru |
Registro Único de Contribuyentes |
| Chile |
rut |
| Mexico | RFC/CURP |
| Turkey |
ID Number |
4. How will my delivery be shipped?
Italy is shipped from the local warehouse and arrives in 2-4 days. Other countries are shipped by air from China. The specific logistics time will vary depending on the inventory status of different products.
5. How Can I Track My Order?
If you have a qcy.com account you can view your order's status under the "My Orders" tab of your account page. If you do not have an account you track your order here. You will need your order number and contact email on hand.
6.Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with the correct details.
Notes:
If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. QCY will not replace the order or issue a refund.
7.What do I need to do when I received a different product than what I ordered?
Please contact support at service@qcyearphone.com
8.Free Shipping Restrictions:
The free shipping offer is limited to standard ground shipping. Shipments are subject to the carrier on-time performance and availability. Subject to change without notice.