QCY 30-Day Refund Guarantee
We stand by our products with a 30-Day Satisfaction Guarantee from the date your order arrives at the designated delivery address. If you’re not completely satisfied, contact our support team at service@qcyearphone.com to initiate a return.
Eligibility Requirements
To qualify for a refund:
• Unused & Undamaged: Products must be in original condition with no signs of wear, tear, or customization.
• Complete Packaging: All accessories, free gifts, and original packaging (e.g., boxes, manuals) must be included.
• Proof of Purchase: Valid order confirmation or invoice from QCY Official Website (https://www.qcy.com/) is required.
How It Works
1. Contact Support: Email us within 30 days of delivery.
2. Return Shipping:
• Non-quality issues: Customer covers return shipping costs.
• Defective products: QCY provides a prepaid return label.
3. QCY Inspection: Refunds begin within 5 business days after we verify the returned item at our warehouse.
4. Refund Method: Funds will be credited to your original payment account.
Important Notes
⚠️ Non-QCY Website Purchases: If you have purchased from other channels, please seek help from the appropriate channels.
⚠️ Late Returns: Refund requests for non-defective products after 30 days cannot be processed.